Question 1

How long will it take to receive my order?

Accepted Answer

Typically, you can expect to receive your order within 3-5 business days in Canada and the US. Delivery times may be longer for other countries, but we strive to ensure prompt delivery. Pickup orders are ready within 1-2 days maximum, and you will receive an email to track the progress of your order.

Question 2

How can I track my order?

Accepted Answer

Click on the “Track” tab in our chatbot menu, and then you can choose either “Tracking Number” or “Add an Order Number.

Question 3

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders over $65 CAD before taxes.For orders under $65, shipping costs are calculated automatically during checkout based on your location. These rates are set by our shipping partners, and while we cannot control them, we aim to provide the best experience possible.Why are there shipping fees for bulk orders (10–15 kg)?Bulk orders are heavier and require secure, careful handling.A flat $10 fee applies to cover handling and ensure your products arrive in perfect condition.Is shipping still a good value for regular customers?Yes, absolutely 😊Our formats and thresholds are designed to reward loyal customers and encourage bundled orders, while maintaining high service quality.Is shipping free on all formats?Free shipping on regular formats for orders of $65 and overA $10 flat fee applies only to bulk orders of 10 to 15 kgWhy not include shipping costs in the product price?We believe in transparency and fair pricing.This allows both small and large orders to remain cost-effective, with no hidden fees.Do you ship across Canada?Yes, we ship anywhere in Canada, with the same care and attention, no matter the region 🇨🇦Need help before placing an order?Our team is always happy to help you choose the format that best suits your needs.Feel free to reach out 💬How is it shipped?All orders qualifying for free shipping are sent through our trusted partners using express delivery services.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.Enjoy free shipping within Canada on orders over $55. Delivery times are 3-10 days within Canada and 3-15 days to the United States. International shipping is available from Montreal, with no customs duties for Canada and the U.S. We strive to ensure prompt delivery for you.

Question 5

I never got my order, what to do?

Accepted Answer

Please make sure to track your order using our Tracking page. If you need assistance with lost or stolen packages, you can contact us at yummiofficial.ca@gmail.com or use the chat option.

Question 6

I received an incorrect or incomplete order

Accepted Answer

Your happiness is our priority 🌟• Missing product?Oops, it seems a little treat got lost along the way! No worries, we’ll send the missing item back to you at no cost and stress-free. Contact us quickly, and we’ll take care of it.• A surprise guest in your package?Congratulations, you’ve received a bonus treat! No need to send it back, just enjoy this little gift with pleasure. 🎁• Need help?Our team is here for you. A problem? A question? We’ll take care of it with a smile. 😄

Question 7

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 8

Are your products gluten-free ?

Accepted Answer

Yes, our products are gluten-free and suitable for those who follow a gluten-free diet, as well as for people who do not have dietary restrictions. They are specifically designed to accommodate all dietary needs, including celiac disease.

Question 9

Are your blends dairy-free?

Accepted Answer

Our crepe and waffles mixes are dairy-free and also gluten-free!

Question 10

Are your products made from plant-based ingredients?

Accepted Answer

Yes, our products are plant-based. They are made from cassava, a root vegetable, making them suitable for vegans and vegetarians.

Question 11

Are your products organic?

Accepted Answer

Yes, our products are made with organic ingredients. While we do not yet have official certification, we are actively working towards it. As a small business just starting out, the certification process can be costly, but we are committed to meeting these standards and look forward to offering certified organic products in the future.

Question 12

Are your products certified kosher?

Accepted Answer

Our products do not contain any animal or dairy ingredients. While none of our products are currently certified kosher, we are actively working towards obtaining kosher certification. As a small business, the certification process can be costly, but we are committed to meeting these standards in the future.

Question 13

What is Premium Attiéké and how is it different?

Accepted Answer

Premium Attiéké or Abodjoma is a top-quality version of attiéké made from carefully selected cassava. It has a finer, fluffier texture and a milder, more delicate flavor thanks to a longer fermentation process.

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